Support

Questions about the app, your membership or something that looks wrong. We read every message.

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Common questions

Is this legal advice?

No. Yoo Dai explains the rules and where they come from, with the date we last checked each one. Immigration officers decide every case, and offices differ. If your situation is unusual, talk to the immigration office or a lawyer.

Something in the app looks wrong

Rules change, sometimes without notice. If a rule, fee or office detail in the app does not match what you were told at the counter, email us with the office, the date and what you were told. In the app, members can also send a tip from the screen itself.

How do I cancel my membership?

Membership is billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then Yoo Dai. You can also open it from the app: More, Settings, Manage subscription. Your membership runs to the end of the period you paid for.

I changed phones

Your stay, plans and documents sync through your own iCloud when you sign in with the same Apple Account. To get your membership back, open the app and go to More, Settings, Restore purchases.

How do I delete my data?

Delete the app to remove everything stored on the phone. To remove the copy in your iCloud, open the iPhone Settings, tap your name, iCloud, then manage storage. To delete the tips and reports you sent us, open Yoo Dai, More, Settings, then Delete everything I sent. See the privacy policy for what is kept where.